Robots In The Travel Industry

If there is one industry, which has always favored changes, it is the technology industry and its subsectors. Coming to changes, there are some industries which always embrace the new innovations with open arms (for example – the travel industry). And then, there are some industries which take more time to adapt to the technological changes. For example, you can take the healthcare industry. In this article let us focus on robots in the travel industry.

Okay, when this article is focusing on robots in the travel industry, then it must also specify the technology trends. Of late, the travel industry has seen much changes such as the use of robots, and technologies ranging from artificial intelligence to machine learning. In this article let us check on every robot in the travel industry that has become popular all over the globe.

What Are Robots?

You may not be a science student, but it is very easy to answer the question. In short, the robot is described as a machine that can do tasks. It can be any work, right from assembling the parts in a factory or doing the same job again and again. In recent times, robots in the travel industry can give directions, make the customers connect to a travel agent and book tickets.


Do you think that all robots look the same? Think again. Their appearance may vary according to the industry. While the robots in the travel industry may have an attractive appearance and may indulge in giving responses in a sweet voice to customer queries, there are some round shaped robots which complete the manual rewinding tasks in manufacturing industries.

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1. Hotel Staff Made of Robots

What is the maximum assumption that you can make from robots in the travel industry? They will serve dishes, answer questions and many more. Well, here is the answer. You have a hotel in Japan, where the entire work is done by robots. So, in Henn-na Hotel, you can find robots in front desk, customer service center and even in the logistics department. Do you know that the robots are fully equipped with recent technologies such as AI, facial recognition and voice search?

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2. Hilton Hotel: Robots In The Travel Industry: Connie

Have you heard of Paris Hilton, the socialite? Well, she is the heir to one of the famous hotels in the world, by name Hilton. Now, this hotel has a robot by name Connie. It is specially designed on the concept of artificial intelligence and the product of IBM. Do you know that this robot answers questions, can interact with guests by means of speech recognition? In fact, this robot makes use of the most advanced form of AI. It can learn from every interaction with a customer, and in the process becomes better with time.

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3. Robots in the Travel Industry – Suitcase

What is most important for a traveler? His belongings and travel suitcase or kitbag. Now, what if you have a suitcase that can travel with you without support? You have the Travelmate the suitcase which can take off the hassles from your travel. This suitcase can travel with you around the airport. Yes, you are right. It has been specially designed for making use of collision detection technology. And to top the mark, it also has 360-degree turning capacity. And you do not have to carry the case.

4. Robots in the Travel Industry – Airports

In some countries, travelers face difficulty during their stay at the airport. They need to speak the local language and find difficulty in the directions to the exit gateway. In reputed airports, you can find robot assistants which can speak multiple languages and can give information regarding hotels, tourist places.

5. Robots in the Travel Industry – Travel Agencies

There are some times of the year when travel agencies experience a huge influx of travelers. During this time, a robot can act similar to a human executive and participate in chat options. It can answer questions/emails and even send perfect responses.

6. Robots in Airports – Security Purposes

With all these improvements in mind, the only place left is security. Robots have even ventured in this area. In airports, sensor-bearing robots are used to identify hidden weapons in tourist bags and luggage.

7. Last Part of Robots In The Travel Industry

So, how come, the travel industry has preferred a robot more than a human? It is because of the saving money factor. A robot does not need leave, can work 24/7 and are not subject to regulations of employees. And when it comes to accuracy, they can sometimes outperform humans.

Enough has been explained about robots. Now shall we look at some applications of other types of robots in the travel industry?

Let us imagine, you have a bike service center in Mumbai. Here, you cater to every bike in the market. You have tied up with a company which gives home appliance repair services and doorstep assistance in Mumbai. Now, if you get the intimation that a customer needs maintenance services for his motorbike, then your company offers services. And the booking for your service can be done via the company’s website either by a chatbot or robot. But the customer will feel the response is given by a human. So, robots in the travel industry are equipped to give perfect responses in customer care service centers.


Have you read this article on the benefits of using robots in the travel industry? Please note, that the usage is only in the initial stages. In the future, who knows, you can find a robot taking the place of a pilot. So, let us conclude this article and till we meet again with another new tech innovation regarding travel, here is to a happy journey and all the best.